ITM Africa, Rwanda’s leading provider of support services tailored to human resource needs of various business entities in Rwanda, hosted a one-day training under the theme; ‘Lead With Emotional Intelligence.’The training event that took place at Marriot Hotel Kigali, mainly set to develop understanding, enhance skills and expertise in Emotional Intelligence under leadership and communication arenas in our regular life.
With an adoptive methodology for each program and skill, the one-day training event focused on improving self-awareness, self-regulation, social awareness and social management and the importance of emotional intelligence in leadership communication and influence.
With the theme ‘How EQ improves leadership, productivity and performance” the event was facilitated by a globally acclaimed facilitator, Dr. Jerome Bonnifay and influential panelists of corporate leaders including Head of Human Resource at MTN Rwanda Enock Luyenzi, Founder of Career Women’s Network, Lucy Schalkwijk and Akilah Talent and HR Manager, Natasha Sukiranya.
Talking about how to deal with storms encountered at work, IT Director at CVC Group, Carol Karema shared an experience saying, “One time at work one of our surveys crushed and for such a technical issue, I didn’t know what to do. Everybody at the office was in a panic mode, I had to calm down my subordinates.”
“Using my emotional intelligence I had to find a balance to deal with my emotions and assure everything would get back to normal, I gathered my work mates later on and we brainstormed on finding a solution”.
Emotional Intelligence is the heightened awareness of other’s emotions, including your own.
EQ is a powerful tool that pushes leaders to get things done, their ability to read employees’ emotional state, reaction and stress levels helps these leaders to manage their team with a strategy and approach that is both thoughtful and compassionate but also with traceable outcomes.
Akilah Talent and HR Manager, Natasha Sukiranya speaking about ‘Leading your own self in an Emotional Intelligent way’ she said “As HR managers we deal with conflict resolution on a regular basis and I’ve come to realize that the biggest cause of this, is miscommunication. Most times we listen to people just to win an argument or prove our points.”
“The best way to avoid this, is to listen first and understand the speaker by strongly reading their reactions and knowing exactly how they need you to help.”
Founder of Career Women’s Network, Lucy Schalkwijk elaborated more on Emotional self-control and developing personal charisma. “We’re often told to pick our friends and the people you associate with wisely because at the end of the day, we become what we focus on. Choose people who contribute to your growth and people who match your energy.”
Globally acclaimed Facilitator, Jerome Bonnifay elaborated the basics of emotional intelligence using the metaphor ‘The real you, the fake you and the real you . “In a nutshell, one of the objectives of EI is to work at self awareness, understanding self and emotional triggers. Once this is assessed, then we work at self management and self regulation. By doing so we allow the true self to be empowered and sharpened so as not to have to hide behind Fake self and eventually emulate “I want to be” Self.
“The objectif of this exercise is to identify true self, understand current status and work at gaps to promote abilitate and empower the true self. It is increasing our circle of influence and identifying all aspects of our life that are reducing and eventually toxic and eliminating them as much as possible”.
He went on to explain about ‘Was was’ which is an Arabic name for a small characters that make us who we are. Was was is a voice that protects us from small mistakes but when the voice becomes loud in our heads, it then brings fear and insecurities.
“Emotional intelligence teaches us on ways to keep the voice grounded, not completely eliminating it but having the control to use it in situations when you want it to protect you.”
“In our work spaces, emotions shouldn’t hijack our ability to reason and make the right decisions, training EI helps a leader to control their emotions with the mind feeling, making it autonomous, competent, valued and safe.”